Shipping policy

Thank you for shopping with SHY E11! We are committed to delivering your favorite press-on nails, nail extensions, false eyelashes, and beauty accessories quickly and safely.

Processing Time

We aim to process and prepare all orders as quickly as possible.

Orders are typically processed within [same day/1 business day] after payment confirmation. During busy periods, sales, holidays, or other exceptional circumstances, processing may take slightly longer.

Delivery Time

We aim to deliver orders within 2 days.

Once your order has been processed and dispatched, delivery is generally completed within 2 days, depending on your delivery location and courier availability.

Please note that delivery times may occasionally be affected by circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • Courier or transportation delays
  • Incorrect or incomplete delivery information
  • Remote or difficult-to-reach locations

While we always work hard to meet our estimated delivery timeframe, delivery dates cannot always be guaranteed in exceptional circumstances.

Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation with tracking information, where tracking is available.

Please allow some time for tracking information to update after your order has been dispatched.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please double-check your:

  • Name
  • House or apartment number
  • Street address
  • City
  • State
  • Postal/ZIP code
  • Phone number

SHY E11 cannot be held responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We may be able to update the information if your order has not yet been processed or dispatched.

Failed or Undeliverable Deliveries

If an order is returned to us because the customer provided an incorrect address, failed to accept delivery, or could not be reached by the courier, the customer may be responsible for any additional shipping charges required to resend the order.

Damaged, Missing, or Incorrect Orders

We carefully inspect and pack our products before dispatch. However, if your order arrives damaged, incomplete, or contains the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos or videos of the product and packaging
  • A brief description of the issue

After reviewing your request, we will work with you to provide an appropriate solution in accordance with our Return & Refund Policy.

Order Changes & Cancellations

If you need to cancel or make changes to your order, please contact us as soon as possible.

We can only make changes or cancellations if the order has not yet been processed or shipped. Once an order has been dispatched, changes or cancellations may no longer be possible.

Contact Us

If you have any questions about shipping or your order, please contact us:

SHY E11
Email: contact@shye11.com

Thank you for shopping with SHY E11. We appreciate your support and look forward to delivering a little beauty to your doorstep! 🤍✨