How long does shipping take?
Orders usually arrive within 3-4 business days. Delivery times can vary depending on city. Once your order ships, we’ll send you a tracking number by email so you can follow it every step of the way.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over “all orders”.
What is your return policy?
You can return items within 14/30 days from the delivery date, as long as they’re unused, in their original packaging, and meet our return eligibility requirements. To start a return, contact us at support@shye11.com
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, American Express, etc.]. All payments are processed through secure payment processor for your safety.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can use it on our Order Tracking page or on the courier’s website to see the latest updates.
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change or cancel, contact us at support@shye11.com within “24 hours”. After that, we may not be able to make changes.